Customer Information Privacy Policy

Red River Tours is committed to protecting and securing customers’ personal information, while complying with legal regulations on information privacy. This policy is designed to help customers clearly understand how we collect, use, and safeguard their information.

1. Collection of Personal Information

  • Personal information collected: When customers register an account, book a tour, or submit a request on the website, Red River Tours may require information including:
    • Full name
    • Email address
    • Phone number
    • Contact address
    • Payment information (if any)
    • Special requests related to the service
  • Source of information collection: We only collect information directly from customers through forms, transactions, and direct contacts provided by the customers. Red River Tours does not collect personal information from third parties without the customer’s consent.

2. Purpose of Using Personal Information

Customers’ personal information is used for the following purposes:

  • Providing services: Ensuring the execution of transactions and tour bookings, confirming customer information, and handling special requests.
  • Customer support: Contacting customers when confirmation is needed, answering questions, or providing assistance in case of issues.
  • Service improvement: Analyzing information to enhance products, services, and user experience on the Red River Tours website.
    Sending notifications and promotions: With customer consent, we may send information about promotional programs, new tours, or special offers.

3.Information Security

Red River Tours is committed to implementing technical and managerial measures to ensure the security of customer information:

  • Data encryption and security: All personal information transmitted on the website is encrypted using security technology (SSL) to prevent unauthorized access.
  • Access restriction: Only authorized personnel with specific duties and permissions are allowed to access customers’ personal information.
  • Data storage and protection: Personal information is securely stored and retained only for the necessary period to serve business and legal purposes, after which it will be deleted or anonymized.

4. Customer Rights Regarding Personal Information

The customer has the following rights regarding their personal information:

  • Access and Edit Information: Customers have the right to access and update their personal information directly on the website or by contacting Red River Tours’ customer service department.

     

  • Request for Deletion or Restriction of Use: Customers may request the deletion or restriction of their personal information if they no longer wish to use the service or want to withdraw previously given consent.

     

  • Opt-out of Promotional Communications: Customers can opt out of receiving promotional information or marketing programs from Red River Tours by clicking the “Unsubscribe” link in the email or by contacting us for assistance.

5. Sharing Personal Information with Third Parties

Red River Tours is committed to not selling, exchanging, or sharing customers’ personal information with any third parties for commercial purposes without the customer’s consent, except in the following cases:

  • Service Partners: In certain cases, we may share information with trusted partners, including travel service providers, transportation companies, and hotels, provided that they commit to maintaining confidentiality and use the information solely to serve Red River Tours’ customers.

  • Legal Requirements: Red River Tours may disclose customers’ personal information if requested by competent authorities or in circumstances required by law.

6. Changes to the Privacy Policy

Red River Tours reserves the right to update and modify this Privacy Policy as necessary to comply with legal and security requirements. Any changes will be announced on our website, and we encourage customers to review the policy periodically to stay informed of the latest updates.

7. Contact & Support

If you have any questions or requests regarding the Privacy Policy, please contact us via:

  • Email: booking@redrivertours.com.vn
  • Hotline: +84 297 730 9986

Red River Tours is committed to protecting the rights and privacy of our customers, while continuously improving security standards to ensure customers can confidently enjoy our services.