Payment Policy and Methods

Red River Tours is committed to offering a variety of safe and convenient payment methods, allowing customers to easily choose the option that best suits their needs. The details of the payment methods are as follows:

1. Online Payment Methods

  • Credit/Debit Card Payment: Red River Tours accepts payments via credit and debit cards (Visa, Mastercard, American Express) through a secure payment gateway on the website.
    • Card Information Security: All card transactions are encrypted and secured using SSL technology. Red River Tours does not store customers’ card information.
    • Transaction Fees: No additional transaction fees are charged for payments made via credit or debit cards.
  • E-wallet Payment: Customers can use e-wallets such as MoMo, ZaloPay, or other e-wallets linked with Red River Tours for direct payment.
    • Convenience and Speed: This method allows for quick and convenient payment processing, with immediate confirmation from the system.
    • Customer Support: If any issues arise during payment via e-wallet, customers are encouraged to contact us for assistance.

2. Bank Transfer Payment Method

  • Transfer Information: Customers can pay by transferring funds directly to Red River Tours’ bank account. Account details will be provided once the booking is completed.
    • Transfer Content: Customers must clearly indicate the booking code, full name, and phone number in the transfer notes to help Red River Tours confirm the transaction.
    • Processing Time: Bank transfers usually take 1-2 business days to complete. After the transfer is successful, customers should notify Red River Tours for confirmation and to finalize the booking.

3. Direct Payment at Office

Customers may visit Red River Tours’ office to pay by cash or POS card machine.

  • Office Address: Detailed office address and working hours will be updated on our website.
  • Service Fees: There are no additional service fees for direct payments.

4. Payment and Refund Regulations

  • Payment Confirmation: Red River Tours will send a payment confirmation via email or SMS upon successful transaction. Customers should carefully check this information.

  • Refund Policy: If a customer cancels the tour according to the policy or if any issues arise during the transaction process, Red River Tours will handle refunds according to each service’s cancellation policy and related regulations. Customers are advised to refer to the Cancellation and Refund Policy section on the website for more details.

With flexible payment options and high-security procedures, Red River Tours strives to provide the safest and most convenient payment experience for our customers.