WEBSITE TERMS OF USE AND POLICIES

The website redrivertours.com.vn is operated by Red River Tours Company to provide information about travel services, tours, and related products. By accessing and using the website, you agree to comply with the following terms and conditions:

1. General Provisions

  • The purpose of this website is to provide information and support for booking tours. The information on the website is regularly updated to ensure accuracy but may be subject to change without prior notice.

  • All content on the website is the property of Red River Tours. Customers are not allowed to copy, distribute, or reuse the content for commercial purposes without written consent from the company.

2. Privacy Policy

  • Collection of Personal Information: When registering or booking services through the website, customers are required to provide necessary personal information (such as full name, phone number, email) so that the company can offer the best service.

     

  • Information Security: Red River Tours is committed to strictly protecting customers’ personal information and will not share it with third parties except when required by law.

     

  • Purpose of Using Information: The collected information will be used to serve and enhance the customer experience, including providing information about products, new services, or promotional programs.

3. Payment Policy

  • Payment Methods: Customers can make payments through various methods such as credit cards, bank transfers, or direct payments. All payment methods are secured to ensure customer safety.

     

  • Refunds: In case of service cancellation by the customer, the refund policy will apply according to the terms of each specific service or tour. Detailed refund information will be clearly stated in the information of the tour or service the customer has registered for.

4. Tour Booking and Cancellation Policy

  • Tour Booking: Customers must provide accurate information when booking a tour, including details such as the date, number of guests, and any special requests (if any).

     

  • Tour Cancellation: Customers may cancel their tour within the specified timeframe. However, some tours have special cancellation conditions, so customers are advised to review them carefully before booking. Red River Tours reserves the right to charge a cancellation fee based on the timing of the cancellation and the specific policy of each tour.

5. Rights and Responsibilities of Red River Tours

  • Providing Quality Services: Red River Tours is committed to delivering high-quality travel services and tours. In case of any issues, the company will make every effort to support customers to the fullest extent.

     

  • Right to Amend Content: Red River Tours reserves the right to update and modify the terms and conditions of use on the website without prior notice. Customers are responsible for regularly checking to stay informed of the latest changes.

6. Rights and Responsibilities of Customers

  • Responsibility for Provided Information: Customers must provide accurate and complete information so that the company can serve them effectively. Customers will be held responsible for any issues arising from incorrect or incomplete information they provide.

     

  • Compliance with Regulations: When using the services, customers agree to comply with the rules, terms, and policies set forth by Red River Tours.

7. Contact and Complaints

  • Contact Information: For support, customers can reach out via email, hotline, or Red River Tours’ representative offices. Detailed contact information will be provided on the website.

     

  • Complaint Handling Procedure: Red River Tours is committed to handling all complaints promptly and fairly. Customers can submit complaints via email, phone, or by visiting the headquarters. Complaints will be responded to within 7 business days.

This policy is effective from January 1, 2024, and will be updated as necessary to comply with legal requirements and customer needs.