TERMS AND CONDITIONS OF WEBSITE USE

By accessing and using the website redrivertours.com.vn, customers agree to comply with the following terms and conditions.

1. Scope of Application

  • Purpose of the website: The website is developed to provide information about tourism services, tours, and related products of Red River Tours. Information may change or be updated without prior notice.
  • Users: All customers accessing and using the website must comply with the terms and conditions, regardless of whether they have registered an account.

2. Regulations on Tour Booking and Service Usage

  • Accurate Information: Customers must provide accurate and complete information when booking tours or using services. Red River Tours is not responsible for any incidents arising from incorrect information provided by customers.
  • Booking Confirmation: To successfully book a tour, customers will receive a confirmation email or SMS from Red River Tours. All transactions are considered complete only when customers receive this confirmation.
  • Deposit Conditions: Some tours or services require a deposit. This deposit will be specified in the tour details and may be non-refundable if the customer cancels the tour under certain conditions.

3. Cancellation and Refund Policy

  • Tour Cancellation: Customers may request to cancel tours or services within the cancellation period specified in each tour’s cancellation policy. The cancellation deadline and fees vary depending on the type of service and timing of the cancellation.
  • Refund: In cases where customers are eligible for a refund, Red River Tours will refund via the original payment method within the specified time frame. Details regarding the refund amount and timing will be clearly stated in the terms of each tour.

4. Rights and Responsibilities of Customers

  • Compliance: Customers commit to complying with all regulations of Red River Tours, including safety, environmental protection, and cultural rules when participating in tours.
  • Account Security: Customers are responsible for securing their personal accounts and must not share login information with others. Red River Tours is not responsible for any incidents caused by improper use of accounts.
  • Right to Complain: Customers have the right to file complaints if the service does not meet the committed standards. Complaints must be submitted via email, hotline, or office within 7 working days after the service ends.

5. Rights and Responsibilities of Red River Tours

  • Service Quality: Red River Tours is committed to providing services as described, with quality and professionalism. In case of any changes, the company will promptly notify customers and assist in resolving arising issues.
  • Right to Modify Information: Red River Tours reserves the right to update and change information on the website, including prices, promotions, and terms without prior notice. Customers are responsible for regularly checking to stay updated.
  • Data Protection Responsibility: Red River Tours commits to safeguarding customer information and will not share it with third parties unless with customer consent or as required by law.

6. Limitation of Liability Clause

  • Technical Errors: Red River Tours is not responsible for any loss arising from technical errors, disconnections, or external issues beyond our control.
  • Reference Information: The website may provide links to third-party sites. Red River Tours is not responsible for the content or accuracy of information from these linked sources.

7. Applicable Laws and Regulations

Any disputes arising from or related to these terms shall be resolved in accordance with Vietnamese law. If necessary, both parties will attempt to resolve the dispute through negotiation; if no agreement is reached, the dispute will be submitted to a competent court for resolution.

8. Changes to the Terms of Use

Red River Tours reserves the right to update and modify the Terms of Use at any time. Changes will be posted on the website and take effect immediately upon publication. Customers are advised to regularly check for the latest updates.

By using the website redrivertours.com.vn, customers acknowledge that they have read, understood, and agreed to the above terms and conditions.